Pay: $35 Hourly Rate (1099 Contractor-All Inclusive)
Location: Office of Chief Technology Officer (OCTO) – 200 I St. SE Washington, DC
No. of Openings: 1
Start Date: 3/10/2026
Interview: Webcam
Work Arrangement: Onsite

OCTO is seeking a Change Management Specialist who will leads change governance processes, facilitates CAB meetings, assess risks, and ensures smooth implementation of IT changes with minimal disruption to operations.

Responsibilities include:

Change Management Leadership: Lead and facilitate the Change Advisory Board (CAB) meetings, ensuring proper governance and stakeholder participation- Evaluate, prioritize, and approve/reject change requests based on risk assessment, impact analysis, and organizational priorities- Maintain the change calendar and coordinate scheduling to minimize conflicts and service disruptions- Develop and enforce change management policies, procedures, and standards aligned with ITIL v4 frameworks- Oversee emergency change processes and ensure proper documentation and post-implementation reviews.

Risk and Impact Assessment- Conduct thorough risk assessments for proposed changes to IT infrastructure, applications, and services- Analyze dependencies and potential impacts across interconnected systems and services- Collaborate with technical teams to develop rollback plans and mitigation strategies- Review and approve change implementation plans, ensuring adequate testing and validation procedures- Monitor change success rates and identify trends requiring process improvements

Stakeholder Coordination- Work closely with application owners, infrastructure teams, security personnel, and business units to coordinate change activities- Communicate change schedules, impacts, and status updates to stakeholders across the organization- Facilitate coordination between development, operations, and security teams for integrated change management- Partner with project managers to align project deliverables with change management processes- Provide guidance and training to technical staff on change management best practices

Documentation and Reporting- Maintain accurate records of all changes in the IT Service Management system (ServiceNow or equivalent)- Ensure Configuration Management Database (CMDB) accuracy and currency- Produce regular reports and metrics on change performance, including success rates, emergency changes, and failed changes- Conduct post-implementation reviews and root cause analysis for failed or problematic changes- Document lessons learned and implement continuous improvement initiatives

Process Improvement- Continuously evaluate and improve change management processes to increase efficiency and reduce risk- Develop metrics and KPIs to measure change management effectiveness- Identify automation opportunities within the change management workflow- Align change management practices with DevOps and Agile methodologies where appropriate- Stay current with industry best practices and emerging trends in IT change management